Legal
Terms & Conditions
Last updated: June 2026
These Terms & Conditions govern the provision of services by KRL IT Services (“we”, “us”, “our”) to you (“the Client”). By purchasing or using our services, you agree to these terms.
1. Services
We provide managed IT services including web hosting, business email, VoIP phone systems, and CRM software. The specific services provided to you will be confirmed in writing at the point of sale or via your service agreement.
2. Contract length
Services are provided on a rolling monthly basis. There is no minimum contract term unless otherwise agreed in writing. Either party may terminate with 30 days’ written notice. Email is accepted as written notice.
3. Payment
3.1 Services are billed monthly in advance. Invoices are issued at the start of each billing period.
3.2 Payment is due within 14 days of the invoice date.
3.3 Payment may be made by bank transfer or via our online payment portal. We do not currently offer direct debit.
3.4 If payment is not received within 14 days of the due date, we reserve the right to suspend the service until the account is brought up to date.
3.5 If an account remains unpaid for 30 days past the due date, we reserve the right to terminate the service and pursue the outstanding balance.
3.6 No pro-rata refunds are issued for cancellations made part-way through a billing period.
4. Cancellation
4.1 Either party may cancel services by giving 30 days’ written notice by email.
4.2 A phone call or verbal request does not constitute valid notice of cancellation.
4.3 Upon cancellation, your service will remain active until the end of the 30-day notice period. No refund will be issued for any unused portion of a prepaid period.
4.4 We may terminate services immediately and without notice in the event of:
- Non-payment exceeding 30 days past the due date
- Misuse, abuse, or illegal use of any service
- Any activity that places our infrastructure or other clients at risk
4.5 On termination, we will retain your data for 30 days to allow retrieval, after which it will be permanently deleted in accordance with our data retention policy.
5. VoIP services — additional terms
5.1 VoIP services are dependent on your internet connection. We are not liable for call quality issues caused by your broadband provider or local network.
5.2 Telephone numbers (DDIs) assigned to your account remain portable. If you wish to transfer your number to another provider, we will cooperate with the porting process. Number porting typically takes 7–14 working days and is subject to your upstream carrier. We are not liable for porting delays.
5.3 Call recording, where enabled, is your responsibility to operate in compliance with UK GDPR. You must inform callers that calls may be recorded.
5.4 VoIP services must not be used for spam calls, unsolicited marketing, or any activity that breaches Ofcom regulations.
6. Hosting services — additional terms
6.1 We will make reasonable endeavours to maintain service availability. We do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible.
6.2 In the event of service disruption caused by us, your sole remedy is a service credit equivalent to the pro-rata value of the downtime. No cash refunds will be issued for downtime.
6.3 You are responsible for maintaining backups of your own data. Whilst we operate backup infrastructure, this is provided on a best-efforts basis and does not replace your own backup obligations.
6.4 You must not use hosting services to host illegal content, send spam, or engage in any activity that violates applicable law.
7. Domain names
7.1 Where we register a domain name on your behalf, it is registered in your name. You are the legal owner.
7.2 We manage the domain as part of your service. On cancellation, we will transfer management of the domain to you or a provider of your choice.
7.3 Domain renewal fees are your responsibility. We will notify you of upcoming renewals where possible, but are not liable if a domain expires due to non-payment on your part.
8. Liability
8.1 Our total liability to you for any claim arising from our services is limited to the total fees paid by you in the three months preceding the event giving rise to the claim.
8.2 We are not liable for any indirect, consequential, or special losses, including but not limited to: loss of profits, loss of revenue, loss of data, loss of business, or business interruption — however caused.
8.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
8.4 We are not liable for service disruption caused by third-party providers, including internet service providers, upstream carriers, data centres, or any force majeure event outside our reasonable control.
9. Your responsibilities
9.1 You are responsible for keeping your account login credentials secure.
9.2 You are responsible for ensuring that the data you store or process using our services complies with UK GDPR and any other applicable legislation.
9.3 You must notify us promptly of any suspected security breach affecting your account.
10. Changes to these terms
We may update these Terms & Conditions from time to time. We will notify you by email at least 30 days before any material changes take effect. Continued use of our services after that date constitutes acceptance of the updated terms.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you have any questions about these terms, please contact us: