Terms of Service

Last updated: 24 April 2026

These Terms of Service (“Terms”) govern your use of services provided by KRLIT (“we”, “us”, “our”). By signing up for or using any of our services, you (“the Client”, “you”) agree to these Terms. Please read them carefully.

1. About Us

KRLIT is a sole trader business based in Hull, East Yorkshire, providing web hosting, CRM hosting, email services, and related IT solutions to clients in the United Kingdom.

Trading as: KRLIT
Contact: hello@krlit.co.uk
Location: Hull, East Yorkshire, United Kingdom

2. Definitions

• “Services” means web hosting, CRM hosting, email hosting, domain management, technical support, and any other services we provide to you.
• “Account” means the account created when you sign up for our Services.
• “Content” means any data, files, websites, databases, emails, or other materials you upload, store, or transmit through our Services.
• “Infrastructure” means the servers, network equipment, and connectivity used to deliver our Services, hosted at our local premises in Hull, East Yorkshire.

3. Account Registration and Use

To use our Services you must:

• Be at least 18 years old or representing a registered business
• Provide accurate, current, and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorised access or suspected security breach
• Be responsible for all activity that occurs under your account

We reserve the right to refuse service, suspend accounts, or terminate access where we reasonably believe these Terms have been breached.

4. Fees and Payment

Our Services are charged on a recurring basis (typically monthly or annually) at the rates agreed when you signed up. The following terms apply:

• Fees are payable in advance for the service period
• All prices are in GBP (£) and exclusive of VAT unless stated otherwise
• Payment is due within 14 days of invoice date unless otherwise agreed in writing
• We may suspend Services for accounts more than 14 days overdue, with prior notice
• Setup fees and one-off charges are non-refundable once work has commenced
• We may change our pricing with at least 30 days written notice; existing committed terms will be honoured for their duration

5. Refunds

Where you are a consumer (not a business) signing up for a service online, you have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. By requesting that we begin work or activate Services within this period, you acknowledge you may lose this right once Services are provided.

For business clients, fees paid in advance are generally non-refundable. We may offer pro-rata refunds at our discretion in cases of long-term outages or service failures attributable solely to us.

6. Service Availability

We aim to provide reliable Services with high availability. However, because our Infrastructure is hosted at our local premises rather than a commercial data centre, the following limitations apply and you acknowledge them when signing up:

• No formal uptime SLA: We do not offer a contractual uptime guarantee. We aim for high availability and will work to resolve issues promptly.
• Power and connectivity dependence: Service availability depends on local power supply and internet connectivity at our premises. We mitigate this through UPS battery backup and backup connectivity where possible, but extended outages may occur.
• Scheduled maintenance: We may carry out planned maintenance, which may temporarily affect Services. We will give reasonable notice (typically 48 hours minimum) for non-urgent maintenance, ideally outside UK business hours.
• Emergency maintenance: In response to security threats, hardware failures, or other urgent issues, we may perform unscheduled maintenance with little or no notice.
• Force majeure: We are not liable for unavailability caused by events beyond our reasonable control, including but not limited to power grid failures, ISP outages, natural disasters, fire, flood, or government actions.

If you require formal SLA-backed hosting with guaranteed uptime, our local hosting may not be the right fit, and we are happy to discuss alternative arrangements with commercial data centre providers.

7. Backups and Data Loss

We perform regular backups of hosted Services as part of our standard service. However:

• You remain responsible for maintaining your own copies of important data
• Backup restoration is offered on a best-effort basis and is not guaranteed to recover all data or to a specific point in time
• We strongly recommend you maintain independent off-site backups of any critical data
• We are not liable for data loss except where caused by our gross negligence or wilful misconduct, and only to the extent set out in Section 12 (Limitation of Liability)

8. Acceptable Use

You agree not to use our Services to host, transmit, or facilitate any of the following:

• Illegal content of any kind under UK law
• Material that infringes intellectual property rights or breaches confidentiality
• Malware, viruses, ransomware, or other malicious code
• Phishing pages, fraud schemes, or content designed to deceive users
• Spam, unsolicited bulk email, or content in breach of PECR
• Content depicting child sexual abuse, terrorism, or incitement to violence
• Cryptocurrency mining or other resource-abusive applications without prior agreement
• High-traffic adult content, gambling, or warez sites without prior agreement
• Activities that compromise the security or integrity of our Infrastructure or other clients
• Any use that places excessive load on shared resources to the detriment of other clients

We reserve the right to suspend or terminate Services without refund for violations of this Acceptable Use Policy. Where we receive a valid legal notice (e.g. a court order or law enforcement request), we will comply as required by law.

9. Your Content and Responsibility

You retain all ownership rights in your Content. You grant us a limited licence to host, store, copy, transmit, and process your Content solely as necessary to deliver the Services.

You are solely responsible for:

• The legality and accuracy of all Content you upload
• Ensuring you have all necessary rights, permissions, and licences for your Content
• Compliance with applicable data protection laws regarding personal data you process through our Services
• Maintaining and updating any software, plugins, or applications you install on hosting accounts
• The security of your own login credentials and any third-party accounts integrated with our Services

10. Data Protection

Our handling of personal data is governed by our Privacy Policy.

Where you process personal data of third parties through our Services (for example, customer records in a CRM), you act as Data Controller and we act as Data Processor under UK GDPR. A separate Data Processing Agreement (DPA) governs that relationship and forms part of these Terms by reference.

You confirm that you have all necessary lawful bases for any personal data you upload to our Services and that you will respond to data subject requests directly, with our reasonable assistance where required.

11. Intellectual Property

All intellectual property rights in our Services, website, branding, and supporting materials belong to KRLIT or our licensors. Nothing in these Terms transfers any of those rights to you.

Where we develop bespoke configurations, scripts, or work specifically for you and you have paid for that work in full, you receive a perpetual, non-exclusive licence to use that work for your own business purposes. We retain the right to reuse general techniques, methods, and know-how.

11.1 Website Design & Copyright

Where KRLIT has designed, developed, or customised your website on your behalf, the following applies:

• Design ownership: All original design work, layouts, graphics, styling, and custom code created specifically for your website remain the intellectual property of KRLIT
• Your content rights: You retain full ownership of text, images, and other content you provide or upload
• Usage licence: You receive a perpetual, non-exclusive licence to use the website design and custom code solely for your business, for as long as you maintain a hosting account with us
• Licence termination: Upon termination of your hosting account, your right to use the design and custom code ends. You may not migrate the website design to another host
• Custom modifications: If you request custom modifications, those specific modifications become part of your licence, but the underlying design and framework remain KRLIT’s property
• Third-party components: Any third-party themes, plugins, or libraries used in your website are subject to their respective licences, which we will disclose

11.2 CRM Platform & Source Code

Our CRM platform is proprietary software owned by KRLIT. The following terms apply:

• Ownership: All source code, features, functionality, database schemas, and technical architecture of the CRM platform are exclusively owned by KRLIT and remain confidential
• Service licence only: You are granted a non-exclusive, non-transferable licence to use the CRM as a hosted service. You do not receive access to source code, development files, or the ability to modify the platform
• Your data ownership: You retain full ownership of all customer data, records, and information you input into the CRM. See Section 9 (Your Content and Responsibility) for data handling terms
• Non-transferability: The CRM cannot be migrated, exported for use on another platform, or transferred to another host. If you terminate your account, your access to the CRM ends immediately and you must export your data during the retention period (see Section 13: Suspension and Termination)
• Data export: We provide tools to export your CRM data in standard formats (CSV, JSON) so you can migrate to alternative CRM solutions. Custom reports or integrations specific to our CRM may not be portable
• Customisations: Where we build custom features or integrations specific to your use of the CRM, those features remain part of the CRM platform and are not transferred with you. You may request that we disable access to custom features upon account termination
• No reverse engineering: You agree not to attempt to reverse-engineer, decompile, disassemble, or extract the source code of the CRM platform. Breach of this will result in immediate termination and may result in legal action

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

Subject to that, and to the maximum extent permitted by law:

• We are not liable for indirect, consequential, or special losses, including loss of profits, loss of business, loss of revenue, loss of goodwill, or loss of anticipated savings
• We are not liable for loss of data, except to the extent of restoring data from our most recent backup as a best-effort remedy
• Our total aggregate liability to you under these Terms in any 12-month period is limited to the total fees paid by you to us in that period

Where you are a consumer, your statutory rights are not affected by this section.

13. Suspension and Termination

Termination by you: You may cancel any Service by giving us at least 30 days written notice (by email to hello@krlit.co.uk). Cancellations take effect at the end of the current paid billing period.

Termination by us: We may terminate Services with immediate effect if:

• You materially breach these Terms and fail to remedy within 14 days of written notice
• Payment is more than 30 days overdue
• You become insolvent or enter into formal insolvency proceedings
• You use our Services for illegal purposes or in breach of Section 8 (Acceptable Use)

After termination: Following termination, we will retain your Content for 30 days to allow data retrieval, then permanently delete it. You are responsible for downloading and migrating your data within this period. We may charge a reasonable fee for assistance with data export or migration.

14. Domain Names

Where we register or manage domain names on your behalf, the following applies:

14.1 Domain Ownership & Registration

• Registrant: Domains are registered in your name and you are the legal registrant
• Registrar: We register and manage domains through Namecheap. You can request transfer to another registrar at any time
• Transfer to another registrar: We will transfer your domain to any ICANN-accredited registrar of your choice at no cost. Transfer typically takes 5–7 business days. Standard registrar transfer procedures apply

14.2 Domain Renewals & Management

• Renewal responsibility: We manage renewal of your domain on your behalf. You are responsible for paying domain renewal fees as invoiced
• Renewal reminders: We will send you an email reminder at least 2 weeks before your domain renewal is due, stating the renewal fee and due date
• Auto-renewal: We may enable auto-renewal at your request to prevent accidental expiration. You authorise charges to your payment method on the renewal date
• Expired domains: We are not liable for expired domains where renewal payment is not received by the renewal date. Upon expiration, the domain becomes unavailable and may be claimed by another party. You are responsible for any consequences of non-renewal
• Grace period: Most domain registrars offer a 30-day grace period after expiration during which the domain can still be renewed (typically at full price plus a recovery fee). Contact us immediately if your domain expires

15. Support

Standard support is available by email at hello@krlit.co.uk. We aim to respond to all enquiries within one business day. Critical issues affecting service availability are prioritised.

Support covers our Services and infrastructure. It does not extend to general web development, custom code debugging, third-party software issues, or training, except where covered by a separate written agreement.

16. Changes to These Terms

We may update these Terms from time to time. Material changes affecting your use of the Services will be notified to you by email or through our website at least 30 days before they take effect. Continued use of our Services after the effective date constitutes acceptance of the updated Terms.

17. General

• Entire agreement: These Terms, together with our Privacy Policy and any signed service agreements, form the entire agreement between us.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• No waiver: Our failure to enforce any right is not a waiver of that right.
• Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms to a successor entity, including any company we incorporate to take over the business.
• Third parties: No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another part of the UK, you may have additional rights under the law of your country of residence.

19. Contact Us

For any questions about these Terms, please contact: