Replace Your Old Phone Line Before 2027 — Switch to VoIP Now
Openreach switches off the old PSTN and ISDN phone network in January 2027 — every business must move. We’ll migrate you now, keep your existing 01482 number, and cut your phone bill.
Answer every call, wherever you are
Answer calls on your mobile, laptop or desk phone with our free app. Keep your existing number, or get a new local one — Hull 01482 or any UK area code. Add voicemail-to-email, call menus and ring groups, all set up and supported here in Hedon.
Why every Hull business must move
The old copper phone network — PSTN, ISDN and analogue lines alike — is being switched off for good. Here’s what the big switch off means, and why moving early saves you money.
January 2027
Openreach switches off the PSTN, ISDN and analogue network across Hull and the rest of the UK. It is a hard deadline, not a recommendation.
Every business affected
If you rely on a traditional analogue or ISDN line it will stop working — and you already cannot order a new one. Openreach stopped selling them back in September 2023.
Save money now
VoIP costs a fraction of ISDN. Most businesses cut their phone bill the month they move, so switching early pays for itself.
Old Phone Lines vs KRL IT VoIP
See how a modern cloud phone system stacks up against your current analogue or ISDN line.
| Feature | Traditional Analogue | Traditional ISDN2e | KRL IT VoIP |
|---|---|---|---|
| Monthly cost | £20.10/line | £54.28/2 channels | From £5.35/user, no setup |
| Call forwarding | Not available | Not available | Included |
| IVR / Auto-attendant | Not available | Not available | Included |
| Mobile softphone app | Not available | Not available | Free mobile app included |
| Call recording | Not available | Not available | Available |
| Voicemail to email | Not available | Not available | Included |
| Ring groups | Not available | Not available | Included |
| Contract | Ongoing | Ongoing | Monthly rolling |
| Technology future | Switching off 2027 | Switching off 2027 | Long-term VoIP |
Cloud phone systems from £19/month
Fully managed UK VoIP. No setup fees, unlimited UK calls on every plan. We’re not currently VAT-registered, so no VAT is added.
Solo VoIP
£19/mo
One line on your mobile — the simple way off your old phone line.
- 1 user
- 1 call line (one call at a time)
- 1 local number included (e.g. Hull 01482)
- Free mobile app
- Voicemail to email
- Call forwarding
- Unlimited UK calls
- Hosted & managed by KRL IT
- Set up ready to go — later changes charged separately
Starter VoIP
£36/mo
A simple cloud phone system for sole traders & small teams.
- Up to 3 users
- 2 concurrent call channels
- 1 local regional number included (e.g. Hull 01482)
- Auto-attendant
- Voicemail to email
- Mobile & desktop app included
- 1 ring group
- Call forwarding
- Call transfer
- Business hours routing
- Unlimited UK calls
Business VoIP
£71/mo
Our most popular system — full features for a growing business.
- Up to 10 users
- 4 concurrent call channels
- 1 local regional number included (any UK area code)
- Advanced auto-attendant
- Voicemail to email
- Mobile & desktop app included
- 3 ring groups
- Call forwarding & transfer
- Business hours routing
- Call recording (90-day retention)
- Call reporting & call queues
- Unlimited UK calls
Professional VoIP
£107/mo
Maximum capacity & reporting for busy, multi-site teams.
- Up to 20 users
- 6 concurrent call channels
- 1 local regional number included (any UK area code)
- Advanced IVR & call routing
- Voicemail to email
- Mobile & desktop app included
- Unlimited ring groups
- Call recording (12-month retention)
- Advanced reporting & call queues
- Time conditions & queue callback
- Multi-site support
- Unlimited UK calls
No VAT added (we’re not currently VAT-registered) • No setup fees • Rolling monthly, cancel anytime • Channels = simultaneous calls; add more from £18/mo • Unlimited UK landline & mobile calls included
Scale your phone system
Add users, numbers, desk phones and call-centre features whenever you need them. We’re not currently VAT-registered, so no VAT is added.
Additional user£5/mo
Additional concurrent call channel£18/mo
Additional DDI number£4/mo
International number£15/mo
Call recording (90-day retention)£5/mo
Additional call queue£10/mo
Wallboard dashboard£15/mo
Additional IVR menu£5/mo
Call centre reporting£15/mo
Yealink desk phone supplied & configured 12-month minimum term applies£8/mo
Call recording archive (12-month retention)£10/mo
A better phone system, built in
A full set of business phone features, included as standard — not charged as extras.
Keep your 01482 number
Port your existing number across so nothing on your letterhead, van or Google listing has to change.
Mobile & desktop app
Take calls on your mobile, laptop or desk phone, wherever you are.
Auto-attendant / IVR
A professional “press 1 for sales” menu that routes every caller.
Unlimited UK calls
Unlimited UK landline & mobile calls on every plan.
AI call transcription & summaries
The system can transcribe and summarise your calls automatically — less note-taking. It plugs into OpenAI: add your own credits, switch it on, and pay only for what you use.
Hull businesses rate KRL IT
Real reviews from our Google Business profile.
Switch-off questions, answered
The things Hull businesses actually ring us about.
Openreach is retiring the PSTN and ISDN network across the whole UK, and the deadline is currently the end of January 2027. It has already moved once — it was originally December 2025 — but the direction of travel has not changed. You have also not been able to order a new analogue or ISDN line since September 2023, so the network is only shrinking from here.
If your calls run over a traditional analogue or ISDN line, yes — that line stops working at the switch off and there is no opt-out. If you are already on VoIP or a cloud phone system, nothing changes. If you are not sure which you have, send us your latest phone bill and we will tell you straight away, free of charge.
Yes. We port your existing numbers across to the new system, so your letterhead, signage, van livery and Google listing all stay correct. Porting is included — there is no charge for it, and your number keeps working throughout the move.
This is the part most businesses forget. Anything else plugged into a phone line — intruder and fire alarms, lift emergency lines, door entry, PDQ card machines, some franking machines — is affected by the switch off too, and each one needs its own answer. When we quote for your phones we check these as well and tell you what needs replacing, rather than leaving you to find out in 2027.
Almost certainly not. A VoIP call uses roughly 100Kbps, so even a modest business broadband line comfortably handles several at once. If we think your connection genuinely is not up to it we will say so before you order — and we can sort the broadband too.
Most systems are built and tested within a few working days. We set the new system up alongside your old line, get you comfortable with it, and only then move the numbers over — so there is no day where the phones simply stop. We are in Hedon, so if you would rather we came and did it in person, we can.
Find out what the switch off means for your lines
Tell us what you have now and we’ll come back with a straight answer — what has to be replaced, what it will cost, and what you’ll save. No jargon and no hard sell.